Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.

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Match each step in the problem solving framework with its corresponding description. Drag each answer to a box, then submit.

  • Ask for screen captures, bug reports, and all other relevant information. – Gather data
  • Eliminate conflated issues or general confusion that misdiagnose root causes. – Trust but verify
  • Review common troubleshooting steps which may not apply to the issue or were skipped. – Review watchpoints
  • Consider the most common causes identified to narrow the scope of the issue. – Process of elimination
  • Identify systemic problems versus localized issues. – Reproduce issue
  • Compare the observed behavior against the expected behavior. – Describe behavior

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